1. GENERAL INFORMATION

The ownership of this website, https://lovers14.com, (hereinafter Website) is held by: Daniel Grijuela, and whose contact information is: info@lovers14.com.

This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (https://lovers14.com) and the purchase or acquisition of products and / or services in the same (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that lovers14 carries out through the Website includes:

Marketing and distribution of personalized web pages

In addition to reading these Conditions, before accessing, browsing and / or using this web page, the User must have read the Legal Notice and the General Conditions of Use, including, the cookie policy, and the privacy policy and of data protection of lovers 14. By using this Website or by making and / or requesting the purchase of a product and / or service through it, the User agrees to be bound by these Conditions and by all the aforementioned, so if you do not agree with all of this, you should not use this Website.

Likewise, it is informed that these Conditions could be modified. The User is responsible for consulting them every time he accesses, navigates and / or uses the Website, since those that are in force at the time the acquisition of products and / or services.

For all the questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. THE USER

Access, navigation and use of the Website, confers the status of user (hereinafter referred to, indistinctly, individually as a User or jointly as Users), for which they are accepted, from the time navigation on the Website is started, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance according to the case.

The User assumes his responsibility for a correct use of the Website. This responsibility will extend to:

Make use of this Website only for legally valid inquiries and purchases or acquisitions.

Do not make any false or fraudulent purchase. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities would be informed.

Provide truthful and lawful contact information, for example, email address, postal address and / or other data (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The User may formalize, with their choice, with lovers14 the contract of sale of the desired products and / or services in any of the languages ​​in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

The duly registered Users can buy on the Website through the established means and forms. They must follow the purchase and / or online acquisition procedure of https://lovers14.com, during which various products and / or services can be selected and added to the cart, basket or final purchase space and finally click "Pay ".

Likewise, the User must fill in and / or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email confirming that lovers14 has received their order or request to purchase and / or provide the service, that is, the order confirmation. And, where appropriate, they will also be informed by email when your purchase is being shipped. In this case, this information may also be made available to the User through their personal connection space to the Website.

Once the purchase procedure has concluded, the User agrees that the Website generates an electronic invoice that will be sent to the User through email, and where appropriate, through their personal connection space to the Website. Likewise, the User can, if they so wish, obtain a copy of their paper invoice, requesting it from lovers14 using the contact spaces of the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and that are shown next to the presentation or, where appropriate, its image in its page of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, mode in which they will be carried out and / or cost of the services, and acknowledges that the completion of the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of lovers14 in order to constitute a means of proof of the transactions, in any case, respecting the conditions reasonable security measures and the current laws and regulations that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons regarding the processing of personal data and the free circulation of these data (RGPD) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by lovers14 through the Website are subject to the availability of the products and / or that no circumstance or force majeure (clause nine of these Conditions) affects their supply and / or the provision of services. If there are difficulties in the supply of products or there are no products in stock, lovers14 undertakes to contact the User and refund any amount that may have been paid as an amount.

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, except that by legal requirement, especially in relation to VAT, a different matter is indicated and applied.

The shipping costs are included in the final prices of the products as shown on the Website. Thus, lovers14 performs delivery and / or shipping services via: email.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted means of payment will be: Credit or debit card.

lovers14 uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, lovers14 will not be responsible for any delay or failure to deliver and may not formalize any contract with the User.

Once lovers14 receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made in the moment in which the shipping confirmation and / or confirmation of the service provided in the form and, where appropriate, the established place, are sent to the User.

In any case, by clicking on " Pay "the User confirms that the payment method used is his.

6. DELIVERY

In the cases in which it is appropriate to carry out the physical delivery of the contracted goods, deliveries will be made within the following territory: World.

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason, attributable to him, lovers14 could not meet the delivery date, he will contact the User to inform them of this circumstance and, he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. In any case, home deliveries are made on working days.

If it were impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to get it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, he must contact lovers14 to arrange the delivery on another day.

In the event that 30 days elapse after your order is available for delivery, and it has not been delivered for reasons not attributable to lovers14, lovers14 will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the resolution of the contract, all payments received from the User will be returned, except for the additional costs resulting from the User's own choice of a delivery method different from the least expensive method of ordinary delivery offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him.

For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be credited by signing the receipt of the order at the agreed delivery address.

The risks that the products may derive from will be borne by the User from the time of delivery. The User acquires ownership of the products when lovers14 receive full payment of all amounts due in relation to the purchase or acquisition made , including shipping costs, or at the time of delivery, if this takes place at a time after the full receipt of the amount paid by lovers14.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.

In this sense, and in accordance with Chapter I 0883/110 on the common VAT system, purchase orders will be located, for delivery and / or provision, in that Member State of the European Union where the address that appears in the purchase order is located and, therefore, the applicable VAT will be that in force in that Member State.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Eap 88/1330, 0883/110, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.The User must take into account that in these territories there may be situations in which taxes and customs duties are applied and accrued at destination, in accordance with current regulations, and that these could be borne by them. part.

For the rest of locations, other than the previous ones, where the purchase orders were located, for their delivery and / or provision the current regulations will be applied at all times; the User must take into account that this could generate the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at destination, and that these could be on your part. For further information, the User must contact the customs office at destination.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is hereby informed that in the event that he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting lovers14 through the contact spaces enabled on the Website, and, where appropriate, through those empowered to contact customer service, and / or using the contact information provided in the first clause (General Information). they could be corrected by the User through their personal connection space to the Website.

In any case, the User, before clicking " Pay ", has access to the space, cart, or basket where their purchase requests are written down and can make modifications.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, in particular, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016 / 679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data (RGPD) and in Organic Law 3/2018 , of December 5, Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In the cases in which the User purchases products on or through the Website of the owner, they are assisted by a series of rights, as listed and described below:

Right of Withdrawal

The User, as consumer and user, makes a purchase on the Website and, therefore, the right to withdraw from said purchase within 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired material possession of the goods purchased on the lovers14 Website or in case the goods that make up Your order is delivered separately, within 14 calendar days of the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of be a service contract, 14 calendar days from the day the contract is concluded.

To exercise this right of withdrawal, the User must notify lovers14 of their decision. They may do so, where appropriate, through the contact spaces enabled on the Website or through:

info@lovers14.com

The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the model of withdrawal form that lovers14 puts at their provision as part attached to these Conditions, however, its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, lovers14 will reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a shipping method different from the least expensive mode offered on the Website) without no undue delay and, in any case, no later than 14 calendar days from the date on which lovers14 is informed of the decision to withdraw by the User.

lovers14 will reimburse the User using the same payment method that he used to carry out the initial purchase transaction. This reimbursement will not generate any additional cost to the User. However, lovers14 may retain said reimbursement until they have received the products or items of the purchase , or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to lovers14 at:

info@lovers14.com

And it must do so without any undue delay and, in any event, no later than 14 calendar days from the date that lovers14 was informed of the decision to withdraw.

The User acknowledges that they must assume the direct cost of returning (transport, delivery) of the goods, if any were incurred. In addition, they will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as stated in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for Defense of Consumers and Users and other complementary laws In an illustrative and not exhaustive way, this would be the case of: personalized products; products that may deteriorate or expire quickly; music or video CDs / DVDs without their packaging, such as is sealed at the factory, products that for reasons of hygiene or health are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User may contract on this Website is governed, since this same Law establishes that the right of withdrawal to Users will not be present when the provision of the service has been fully executed, or when there is started, with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by lovers14, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening thereof, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, the instructions and other documents that accompany them, as well as a copy of the purchase invoice.

In the following link you can download the Model withdrawal form:

https://forms.gle/6SvcXDSVuoWsNtDs5

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, he should contact lovers14 immediately and let them know the existing disagreement (defect / error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of the same.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate

The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, it will always be the rights recognized in the current legislation at all times for the User, as a consumer and user.

Guarantee

The User, as a consumer and user, enjoys guarantees on the products that he may acquire through this Website, in the terms legally established for each type of product, and lovers14 will respond, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they comply with the description made by lovers14 and possess the qualities presented therein; they are suitable for the uses to which products of the same type are ordinarily intended. and present the usual quality and benefits of a product of the same type and that are fundamentally expected from it.When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products section. or error in shipping However, some of the products that are marketed on the Website may present non-homogeneous characteristics as long as they derive from the type of material with which they were manufactured, and therefore will form part of the individual appearance of the product, and will not be a defect.

On the other hand, it could be the case that the User acquires a brand or manufacturing product on the Website by a third party. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly against them during the two years following the delivery of said products, for which the User must have kept all the information regarding product warranty.

9. DISCLAIMER OF LIABILITY

Except as otherwise provided by law, lovers14 will not accept any responsibility for the following losses, regardless of their origin:

any losses that were not attributable to any default on your part;

business losses (including loss of earnings, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred); or

any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products between both parties was formalized.

Likewise, lovers14 also limits its liability in the following cases:

lovers14 applies all measures concerning providing a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of screen resolution, or browser problems used or others of this nature.

lovers14 will act with the utmost diligence in order to make available to the company in charge of the transport of the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for causes such as strikes, withholdings on roads, and in general any other specific to the sector, resulting in delays, losses or thefts of the product.

Technical failures that, due to fortuitous or other causes, prevent a normal operation of the service through the internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. Lovers14 puts all the means at their disposal for the purposes of carrying out the process of purchase, payment and shipping / delivery of the products, however, it is exempt from liability for causes not attributable to it, fortuitous event or force majeure.

lovers14 will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, lovers14 will not be responsible for an erroneous return made by the User. It is the User's responsibility to return the product Right.

In general, lovers14 will not be responsible for any breach or delay in fulfilling any of the obligations assumed, when it is due to events that are beyond their reasonable control, that is, due to force majeure, and this may include, by way of example but not exhaustive:

• Strikes, lockouts or other industrial action.

• Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

• Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

• Inability to use public or private telecommunication systems.

• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and lovers14 will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. Lovers14 will put all the reasonable means to find a solution that allows you to fulfill your obligations despite the cause of force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User agrees that most of the communications with lovers14 are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that lovers14 send electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with lovers14 through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stated, lovers14 may contact and / or notify the User in their email or at the postal address provided.

11. DISCLAIMER

No waiver of lovers14 to a specific right or legal action or the lack of requirement by lovers14 of strict compliance by the User with any of their obligations shall entail, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will exonerate the User from the fulfillment of its obligations.

No lovers14 waiver of any of these Conditions or of the rights or actions derived from a contract shall take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

12. PARTIAL NULLITY

If any of these Conditions were declared null and void by a firm resolution issued by the competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity

13. COMPLETE AGREEMENT

These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and lovers14 in relation to the object of sale and they replace any other pact, agreement or previous promise agreed verbally or in writing by the same parts.

The User and lovers14 acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data that the User provides to lovers14 in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the treatment of said information and data and declares that all the information or data provided is true.

15. CONFLICT RESOLUTION

Access, navigation and / or use of this website and product purchase contracts through it will be governed by Spanish law. Any controversy, problem or disagreement that arises or is related to access, navigation and / or use of lovers14, or with the interpretation and execution of these Conditions, or with the sales contracts between lovers14 and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send lovers14 their complaints, claims or any other comment they wish to make through the contact details provided at the beginning of these Conditions (General Information).

In addition, lovers14 has official complaint forms available to consumers and users, and that they can request from lovers14 at any time, using the contact information provided at the beginning of these Conditions (General Information).

Likewise, if a controversy arises from the conclusion of this purchase contract between lovers14 and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

Last modified: May 24, 2020